CUSTOM ORDERS
The designs that you see on this website have been designed, purchased to resell via print with commercial licensing or adapted by Amazing Grace Custom Creations. On some designs we are able to offer changes to the designs and we are also able to create brand new graphic artwork to suit specific needs. Both options are classed as "Custom Orders" and are available at a charged rate dependent on the complexity of work required to complete the design, time worked and additional requirements.
For more details on custom orders, please contact us for details after reading and agreeing to the following terms of business.
ORDER RESPONSIBILITY AND PROOFS
On custom designed orders, an online proof will be sent for your review after it has been created. We strongly urge customers to check the electronic proof of their artwork before confirming the order to go ahead to print. No job will be sent to press without your approval. Once you have received your proof, you must make us aware of any changes that you wish to make within 24 hours. After each change you will be sent a further proof to check, please ensure that you have checked every aspect of your artwork. Please note, we allow up to 5 changes to the design, after this point each change will be charged at £2.50 per change inc new proof.
The customer is FULLY responsible for the final proof and layout approval prior to the printing process. Any jobs that have been approved and/or sent to press cannot be altered or changed due to the nature of the printing process, and NO refund will be given.
Amazing Grace Custom Creations shall NOT be liable for errors in a final product caused by any of the following reasons: Misspelling, Graphics, Grammar, Punctuation, Word Spacing or Missing Items following proof approval. The proof should be checked by you against the original file or information given for possible errors in layout, copy, spacing, punctuation or image placement.
You, the Customer, are fully responsible for all that is contained in the final approved proof, so please make sure you review it thoroughly.
ART RESOLUTION REQUIREMENTS
All artwork, designs and images must be provided in minimum of 300 DPI and CMYK color mode. Amazing Grace Custom Creations is NOT RESPONSIBLE for images printed as fuzzy, distorted or pixilated due to low resolution artwork provided by the customer, especially if it is approved by the customer already.
Amazing Grace Custom Creations is also not responsible for any colour shift that occurs in conversions from RGB to CMYK colour modes.
GRAPHIC DESIGN SERVICES
By using our graphic design services, you, the customer, agree that all designs created and revised by Amazing Grace Custom Creations are the sole intellectual property of Amazing Grace Custom Creations. Therefore, this artwork cannot be released to the customer unless there is a written agreement with payment provided to compensate Amazing Grace Custom Creations for releasing its intellectual property and/or transferring over copyright rights.
PAYMENT
All prices and amounts given on Amazing Grace Custom Creations are in GBP £, unless otherwise noted. If a customer purchases any products or services at Amazing Grace Custom Creations, the customer agrees to fully pay for all charges, shipping fees, by paypal, card or bank transfer BEFORE we commence an order.
We will not start working on a design job until we have received the full payment. Once a design job has been approved by the customer, no changes are allowed to the artwork files, job characteristics, or printing turnaround time.
REFUND POLICY/CANCELLATIONS
Once a design order has been sent to the press and/or work has been started, the job CANNOT be changed (job cancellation and printing downgrade not allowed) and there will be NO REFUNDS.
All sales are final. Since we customize each order according to your exact specifications, no refunds will be given once Amazing Grace Custom Creations starts working on your order. Usually, work will begin on your job as soon as we have received your files and payment. In the event that we have not started working on a specific order or it has not been sent to the press yet, we may allow a partial refund. However, any labour hours (proofs, graphic design, etc.) or administrative fees (credit card fees, etc.) will be subtracted from your refund. We will not accept any refund requests after 7 days from the date you placed the order.
LIMIT OF LIABILITY
Customers must notify Amazing Grace Custom Creations within 30 business days of the date of delivery or date of pick-up of any defects discovered in the printed product. 100% of the product must be returned to Amazing Grace Custom Creations at the customer's expense within 30 days from the date of delivery or date or pick-up.
If we accept the claim as valid, Amazing Grace Custom Creations will reprint the order and ship it back at no cost to the customer. Errors that we are not responsible for include, but are not limited to: Any spelling, graphic errors, grammar, punctuation, bleed, orientation/alignment, that are approved by the customer at proof stage.
TURNAROUND TIME
Turnaround time on printing orders begins once full payment has been received for your order, AND design information received. All turnaround times are based on business days and office hours: Monday through Friday 9am - 6pm , excluding all bank holidays. In addition, Production Turnaround does not include mailing or shipping transit times. If you are having the order shipped, you should allow additional business days for delivery based on the shipping method you select.
SHIPPING
No refund on shipping charges will be allowed on any job once it has shipped. Amazing Grace Custom Creations posts via Royal Mail and occasionally courier service. Our responsibility is limited to preparing your printing order and posting out for delivery.
Once a package is shipped, Amazing Grace Custom Creations is not responsible and will not be liable for late or damaged packages during the shipping process. Please keep in mind that shipping transit time is based on the number of business days in transit and does not include weekends, bank holidays, or the day the package is posted with Royal Mail/Courier service.
Arrival dates are only estimates because they can be subject to unforeseen delays in transit. Amazing Grace Custom Creations is not responsible for any delays in shipping.
Customers may feel free to upgrade the shipping method before we ship at their own expense.
PRODUCT RIGHTS
Amazing Grace Custom Creations reserves the right to show customers samples of any products we have printed and/or designed.